Have you ever had this situation?
You have an appointment booked with a client, and the client is in a rush. You serve them as quickly as you can and go to send them on their way…
But then, they get held up trying to pay for their appointment.
If you’ve ever experienced this – or any variation of it – you know how frustrating it can be for both you and the client.
As tempting as it is to avoid payment-processing fees by accepting cash only, that can become problematic for clients who don’t carry cash around – or worse, those who forgot you only accept cash and show up without.
Here are a few tools out there that can make collecting payment from your clients as easy as possible, so their entire experience with you is a good one.
Tool #1: An Online Payment Processor
An online payment processor keeps the cost of accepting cards low, and makes accepting payment convenient. If you have a young, modern client base, your clients will appreciate the option to pay online.
There are many online payment processors, but one that’s well known in the industry is Stripe.
Online systems make it easy to accept payment for your services without using a point-of-sale system.
You could take an unconventional (but uber convenient) approach if your fees were the same each time to have the client pay when they book their appointment. Or, if your business has the type of structure that would work with a monthly recurring payment, you could easily set this up with an online processor as well.
With this sort of payment processor, you can save the fees of having a point of sale terminal and the hold up at checkout when something (inevitably) goes wrong with one.
Tool #2: Mobile Card Readers
If you have a business that requires you to travel around – or, if you’re simply looking for portability and convenience – mobile card readers are great.
Have you ever been in a taxi lately that doesn’t seem to have a card machine?
The taxi probably uses a mobile card reader.
There are several on the market, but Square is a popular option, and it lets you swipe a card and accept payment all through a mobile app on your smartphone instead of using a traditional clunky point of sale system.
Mobile card readers used to be unreliable and difficult to use, so they may have had a bad reputation. However, they’re now becoming far more user-friendly, making them a great option for collecting client payment.
Tool #3: Apple Pay
Whether you have a point of sale terminal, or accept online or mobile payments, Apple Pay makes accepting payment from your clients super easy.
Apple pay is a secure method of payment that allows all the data a client requires to be stored on their Apple device, without having to bring a card around with them.
If you’re looking for convenience for your clients, it’s a good idea to accept Apple Pay.
On the client side, most banks participate in Apple Pay, and it processes Visa, MasterCard, and American Express. Most of your clients should have the ability to use Apple Pay if they choose.
Plus, if your client forgets their wallet, they can pay using their iPhone or new iWatch. What’s more convenient than that?
Accepting payment from your clients doesn’t have to be complicated.
And while it’s still nice when somebody pays with cash so you don’t have to incur the fees of processing a credit or debit card, you want to have other options available as well.
These tools can take the headache out of accepting payment, allowing you to focus on more important things: serving your clients.